We accept a wide range of payment options to ensure a convenient shopping experience for our shoe customers. Here are the credit cards we currently accept: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and we also support Apple Pay. When you’re ready to check out, simply enter your card details, and your payment will be processed securely.

What to Do If Your Credit/Debit Card Payment Is Declined

Place a New Order

If your payment for shoes is declined, you’ll need to place a new order. Unfortunately, we’re unable to reinstate orders once a payment has been declined.

Conduct the Following Checks

To increase the likelihood of your new shoe order being approved, we recommend that you perform the following checks:

  • Verify Card Details: Double-check that all the information you entered is accurate, especially the expiry date of your card.
  • Confirm Security Code: Ensure you’ve entered the correct security code. This is the three-digit number located on the back of your card.
  • Check with Card Issuer: There’s a chance that your card issuer declined the payment. Since they don’t always inform us of the reason, it’s advisable to contact them or your bank directly for clarification.
  • Try Alternative Payment: If you’ve checked all the above and the issue persists, consider using a different card or another payment method to complete your shoe purchase.

Next Steps

  • 3D Secure Declines: If your payment was declined via 3D Secure, you’ll need to get in touch with your bank for further details.
  • Error Messages: Should you receive an error message during the payment process, please reach out to us with as much information about the issue as possible. Include the exact error message you received, and we’ll work to resolve it promptly.

Security and Privacy

Your security is our top priority. Our website employs advanced encryption technology to safeguard your payment information during the shoe purchasing process. Additionally, we adhere to PCI-DSS standards to ensure the protection of your data while you shop with us.

We also take fraud prevention very seriously. All credit and debit cardholders are subject to validation and authorization by both us and the card issuer. To enhance security for online card payments, you may encounter 3D Secure security measures when paying for your shoes. This depends on your bank issuer and may require you to enter a password, receive a security code via email or phone, or engage in additional interaction such as fingerprint verification or two-factor authentication, based on authentication factors. For more information regarding authentication, please consult your card-issuing bank.

Order Confirmation

Once your payment for the shoes is successfully processed, you’ll receive an order confirmation email. If it doesn’t appear in your inbox, please check your spam or junk folder.

Contact Us

If you have any questions or concerns regarding payments or your shoe order, please don’t hesitate to get in touch with us.

On business days, we’ll respond to your inquiries within 24 hours.