We deeply appreciate each and every one of our customers. Our foremost priority is ensuring that your shoe orders are delivered to you as swiftly as possible. The following outlines the journey of your order, from payment to delivery.

Note: Our orders only incur product fees and, if applicable, shipping fees. Our customers are not required to pay any importing fees, duties, or VAT (Value Added Tax).

Payment Confirmation

Once your order has been authorized and verified, a confirmation email will be promptly sent to you, marking the first step in your shoe-buying journey.

Order Processing

For all countries, it typically takes 1 – 2 business days to process your shoe order. Please keep in mind that holidays and weekends are excluded from this timeframe.

Shipping

  • Shipping Duration: Shipping your shoes generally takes approximately 7 to 14 business days to reach their destination, regardless of the country.
  • Shipping Notification: When your order is shipped, we will send you an email notification that includes a tracking number, allowing you to monitor the progress of your shoe delivery.
  • Shipping Fees:
    • For all countries, if the total order amount is less than 69,ashippingfeeof6.99 will be charged.
    • We offer free shipping on orders totaling $69 or more, making it even more cost-effective to shop for your favorite shoes with us.

Delivery

  • Total Delivery Time: The time it takes for you to receive your shoes is the sum of the order processing time and the shipping time. For instance, if you order a pair of shoes, they will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can expect to receive your shoes within 8 – 16 business days, regardless of your location.
  • Logistics Matching: Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight.
  • PO Box Address Handling: If the street address of your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address with “PO Box”, the system will flag the order as abnormal. In such cases, our customer service team will contact you to either modify the address or cancel the order.

Track Order Status

  • Self-Tracking: You can easily track the status of your shoe order on your own. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You can expect to see updates within 72 hours of receiving this email.
  • Tracking Link: To track your order, simply click on the “Track Order” option for detailed information.
  • Assistance with Tracking: If there are no updates or you encounter any issues while tracking your order, feel free to send us an email, and we will check the details for you.

Causes of Delay

Tracking updates may be delayed due to unforeseen force majeure events, including:

  • Adverse Weather Conditions: Such as heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Disruptions: Including strikes, statutory holidays, major international conferences, etc.
  • Peak Season Challenges: Shortages of flights and personnel during peak seasons, as well as other local factors.

Contact Us

If you have any questions or concerns regarding our shipping policy or your shoe order, please don’t hesitate to get in touch with us.