We take immense pride in the quality of our shoes and maintain strict quality control measures throughout the production and delivery process. However, if you encounter any issues after receiving your order, please don’t hesitate to email our customer service team at [email protected].

Return Policy

Return & Exchange Period

You are eligible to return or exchange your shoes within 30 days from the day of receipt.

Return Shipping Arrangements

  • You have the option to call the post office to schedule a collection or drop off the shoes at your nearest post office.
  • The decision on whether to reimburse the return freight will be based on the reason for the return. If the return is due to our responsibility, we will cover the freight costs. Conversely, if the return is your responsibility, we will not reimburse the freight. When the return is caused by the consumer, such as the following reasons, the consumer is responsible for the shipping fee, and the specific amount should be based on the express company you choose:
    • The product does not meet your expectations.
    • The size is either too small or too large.
    • The color does not match what you anticipated.
    • You’ve had a change of mind or no longer need the shoes.
    • You ordered the wrong item or quantity.
    • You did not read the product description thoroughly.

Handling Incorrect or Damaged Items

If you receive incorrect or damaged shoes, please take clear photos and contact our customer service team immediately. Depending on the specific situation, we will either reship the correct items or provide a refund.

Return Address

Before sending back the shoes, please contact our customer service team first to obtain the correct return address.

Return Requirements

  1. Non-Quality Issue Returns: For shoes without any quality problems, we expect customers to return them unused, undamaged, with the original tags and packaging material intact.
  2. Pre-Approval: Before shipping the shoes back, customers must obtain approval from the zurjkd customer service team.
  3. Quality Issue or Incorrect Delivery: In cases where there are quality issues or the wrong product has been delivered, customers should take photos showing the problem and contact customer service for the return address.

Circumstances for Return or Refund

Customers can contact us for a return or refund under the following circumstances:

  • Items not in their original condition, damaged, or missing parts due to our error.
  • Items that differ from the description.
  • Items returned to the sender without delivery.
  • Items not delivered within the agreed timeframe.

Return Process

To ensure a smooth return process and minimize delays, please follow these steps carefully:

  1. Contact Customer Service: If you wish to return your shoes, please contact our customer service team and provide the following information:
    • Order number
    • SKU number or product name
    • Reason for return
  2. Response Time: Our customer service team will respond to your request within 24 hours (on business days).
  3. Return Shipment: Return the shoes to the address provided by our customer service team and send us proof of return in the form of the tracking number and a valid return receipt.
  4. Refund or Exchange: Once we have received the returned shoes, we will email you and arrange for a refund or exchange as requested immediately.

Important Notice

  • Return Address: Please do not send your return to the sender’s address on your package. This is not the correct return address and will affect the processing of your return. Only send it to the address provided by our customer service team.
  • Non-zurjkd Items: Please ensure that you do not accidentally include non-zurjkd items in your return package. We will not be responsible for sending those items back to you.
  • Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

  • Production or Transportation Errors: Any misprinted, damaged, or defective shoes caused by our production or transportation will be covered at our expense, and you will receive a full refund. We will also reimburse the return shipping cost.
  • Order Cancellation: Your order will be fully refunded if it is cancelled within 24 hours of purchase or before shipping. We will NOT accept order cancellation requests if the orders have already been shipped.
  • Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
  • Incorrect Address: If you provide an address that the courier is unable to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).
  • Wrong Address Provided: If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all the resulting losses.
  • Used or Stained Items: Items returned with obvious signs of use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not receive a refund.
  • Refund Processing Time: Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

How to Obtain a Return Label

  1. Defective Products: If the product is incorrect or damaged by the carrier, which is our responsibility, the customer needs to download/print the return label.
  2. Customer Remorse: If the customer purchased the wrong product, it doesn’t fit, or they no longer want the item, it is the customer’s responsibility to obtain a return label.

If you have any queries or concerns, please don’t hesitate to contact us.

On business days, we will respond to your inquiries within 24 hours.