Payment Methods
Q: What payment methods do you accept?
A: We accept a variety of credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we also support Apple Pay. Simply enter your card details at the checkout page, and your payment will be securely processed.
Sizing
Q: How do I know what size to order?
A: To ensure you select the correct shoe size, we strongly recommend checking the size chart provided on each product page. This chart offers detailed measurements to help you find the perfect fit. If you still have doubts or need further assistance, feel free to email us at [email protected], and our customer service team will be happy to help.
Order Cancellation
Q: Can I cancel my order?
A: Yes, you can cancel your order. If you cancel before your shoes are shipped, you are eligible for a full refund. However, once the order has been shipped, we will not be able to process a cancellation.
Order Modification
Q: Can I change my order after I place it?
A: If you wish to make any changes to your order, such as modifying the size, color, or shipping address, please contact our customer service team immediately at [email protected]. We will do our best to accommodate your request. However, if the order has already been shipped, we regret to inform you that it cannot be changed.
Delivery Time
Q: How long will it take for my order to arrive?
A: The total time it takes for you to receive your shoes is the sum of the order processing time and the shipping time. For instance, if you order a pair of shoes, it typically takes 1 – 2 business days to process your order. Then, depending on your location and the shipping method selected, it may take an additional 7 – 14 business days for delivery. Therefore, you can generally expect to receive your shoes within 8 – 16 business days from the date of purchase.
Order Tracking
Q: Can I track my order?
A: Absolutely! Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track the progress of your package and get real-time updates on its location and estimated delivery date.
Returns
Q: Can I return my item if I am not satisfied with it?
A: Yes, we offer a 30-day return policy from the date of purchase. To be eligible for a return, the shoes must be in their original condition, with all labels and tags attached, and show no signs of wear or damage. If the return is due to our responsibility, such as receiving incorrect or damaged shoes, we will reimburse you for the shipping costs. However, if the return is due to your personal reasons, such as a change of mind or incorrect sizing, you will be responsible for the return shipping costs. For further assistance with returns, please email us at [email protected].
Refund Processing Time
Q: How long does it take for a refund to be reflected in my account?
A: Once we receive the returned shoes and verify their condition, we will initiate the refund process. Due to varying processing times between different payment providers, it may take up to 7 business days for the refund to be reflected in your account. Please rest assured that we will do our utmost to process your refund as quickly as possible.
If you have any further queries or concerns, please don’t hesitate to contact us.
Address: RM 2717, BLK 3, ON KONG HSE CHEUNG ON ESTATE, 1 TAM KON SHAN RD TSING YI HONG KONG
Telephone: +852 91659616
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we will respond to your inquiries within 24 hours.